Shore Line East FAQ - Other Information


What if I leave something behind on the train?
To inquire about lost belongings left on the trains or at the stations, please call Amtrak at (203) 773-6176.

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Are there restrooms on the trains?
Yes, lavatory facilities are available on trains as well at stations in New London, Old Saybrook and New Haven's Union Station.

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Are the trains accessible to handicapped passengers?
Yes, trains and stations are handicapped accessible*.

* Westbrook station is equipped with a lift operated by train personnel. Westbrook passengers with disabilities are encouraged to call 1-800-ALL-RIDE at least 24 hours in advance.

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Are pets allowed on the trains?
Trained service animals assisting the disabled are permitted without restriction. All pets must either be leashed or confined in a closed, ventilated container to be permitted onboard the train. Pets must also not annoy other passengers and not occupy seats.

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Is there a place to store luggage on the train?
Only items that can be safely carried and stored by the passenger are permitted on board the trains. Items that may cause safety hazards or inconvenience to other passengers are not permitted. There is no checked baggage on Shore Line East trains.

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Can I bring a bicycle onto the train?
Passengers are permitted to bring bicycles on board Shore Line East trains between New London and New Haven. Passengers are required to safely carry bicycles on and off the trains and safely store bicycles on board with front tires removed. Bicycle groups of 5 or more passengers are required to provide one week prior notification of their travel plans to CDOT Rail Operations at (203) 789-6955.

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