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What is Shore Line East?
Shore Line East (SLE) is a rail service providing access between New London and New Haven seven days a week. Shore Line East THRU (express) service is also available weekdays to/from West Haven, Bridgeport and Stamford. Connections to Metro-North’s New Haven Line and Amtrak are available at New Haven's Union Station.

Where do SLE trains go?
Shore Line East provides access between New London and New Haven, with additional limited THRU (express) service to West Haven, Bridgeport, and Stamford Metro-North stations. Connections to Metro-North’s New Haven Line and Amtrak are available at New Haven's Union Station.

Where are SLE train stations located?
Shore Line East trains stop in New Haven at Union and State Street stations, Branford, Guilford, Madison, Clinton, Westbrook, Old Saybrook and New London as well as limited service to West Haven, Bridgeport, and Stamford.

When do SLE trains run?
Shore Line East trains run seven days a week and on holidays. Service is primarily westbound (toward New Haven) in the morning and eastbound (toward Old Saybrook and New London) in the afternoon/evening. Please check the schedule for exact run times. 

What about parking?
Free parking is available at all Shore Line East train stations except New London and Union Station in New Haven. There is no parking at the State Street Station in New Haven.  

How do I buy a ticket?
One-way tickets can be purchased on-board all SLE trains with cash. Both weekday and weekend passengers are requested to have small bills or exact change when purchasing tickets. Union Station in New Haven, Old Saybrook, and New London have full service ticketing windows.

Is my SLE multi-ride ticket valid on regular Amtrak trains?
Amtrak honors Shore Line East multi-ride tickets on select Amtrak trains, which are noted on the SLE Schedule. The following are valid multi-ride tickets: SLE Monthly, UniRail, UniTicket Ten-Trip or Weekly ticket, which must be presented to ride these select Amtrak trains. Multi-ride tickets are nontransferable and only valid for 45 days from the date of purchase for Amtrak cross-honoring. Passengers without one of the valid multi-ride tickets will be charged the Amtrak full one-way fare. Please note that Amtrak trains do not make all SLE station stops.

Where can I find New Haven shuttles?
On weekdays, Commuter Connection shuttle buses provide access to locations that are not within walking distance of the New Haven's State Street Station and Union Station. See Rider Resources for more connection information.

How can I travel beyond New Haven?
If your destination is west of New Haven towards New York, Metro-North New Haven Line trains connect with Shore Line East at New Haven's Union Station. Weekdays, there are also two Shore Line East THRU (express) trains that take you directly to Bridgeport and Stamford without the need to change trains.

While waiting at the station, how will I know if my train is delayed?
Should SLE trains be delayed and/or canceled, every effort is made to advise passengers by making station public address announcements at each train station. Be sure to also follow @SLEalerts on Twitter for updates.

If I am traveling to New Haven, how do I know whether to get off at State Street Station or Union Station?
State Street Station is located just two blocks from the New Haven Green and is within walking distance of downtown New Haven. Union Station is where connecting New Haven Line and Amtrak trains stop.

Do I need to go into the station to buy a ticket for a connecting New Haven Line train?
Passengers transferring to a New Haven Line train may buy their New Haven Line ticket on-board (cash only) without paying the surcharge. Just show the conductor your Shore Line East ticket stub when making your purchase. Passengers returning to Shore Line East on the New Haven Line should purchase their New Haven Line tickets before boarding the train to avoid paying an additional surcharge.

Where can I get my SLE Monthly ticket if I take the train to State Street Station?
Monthly and Monthly Plus tickets are only sold at New Haven's Union Station, Old Saybrook and New London train stations, by mail or by phone at 1-877-CTrides (1-877-287-4337).

Do children ride free?
Up to four children ages 11 and under may travel for free with a Shore Line East fare paying adult. Additional children will be charged the adult fare. Shore Line East's "Child Fare Policy" does not apply to Amtrak - SLE options. If you're continuing your trip on a Metro-North New Haven Line train, for up to four children ages 5-11 traveling with a paying adult, the fare is $1 each. Any additional children ages 5-11 will be charged half the adult fare. Children under 5 years of age travel free.

Are there senior discounts or off-peak discounts?
SLE offers 50% off one - way and 10 trip fares to seniors (65 and older) and disabled individuals on all trains except weekday morning peak trains.

Can I receive a ticket refund?
Only for SLE monthly tickets. The redemption value of unused or partially used SLE monthly tickets is determined based on the calendar day of the month that the ticket is postmarked for refund, or presented at the ticket window. For more details, see the ticket refund chart here.

What happens if I lose my ticket?
Lost, damaged, or stolen tickets are neither refunded nor replaced.

In the morning, if my SLE train is late getting to New Haven, will the connecting train wait?
Yes. New Haven Line trains will wait up to five minutes for Shore Line East trains arriving late at New Haven's Union Station.

If my New Haven Line train is late getting back to New Haven in the afternoon or evening, will my connecting Shore Line East train wait?
Yes. Shore Line East trains will wait a reasonable amount of time for late-arriving New Haven Line trains.

What do I do if something unforeseen arises - such as working late or a family emergency - and I can't take a scheduled Shore Line East train?
The Guaranteed Ride Program provides up to four (4) free rides per year to SLE monthly ticket holders for just such emergencies. To arrange a ride, call 1-877-CTrides (1-877-287-4337), 5:00 a.m. to 11:00 p.m. weekdays, and 7:00 a.m. to 11:00 p.m. weekends.

Do Amtrak's Acela trains stop at State Street Station in New Haven?
Amtrak trains do not stop at State Street Station. Acela service departs out of New Haven's Union Station only.

What if I leave something behind on the train?
To inquire about lost belongings left on the trains or at the stations, please call the Lost and Found Department at (203) 773-6176. Please feel free to call 1-877-CTrides (1-877-287-4337) with any questions on the Lost and Found process.

Are there restrooms on the trains?
Yes, lavatory facilities are available on trains as well as at stations in New London, Old Saybrook and New Haven's Union Station.

Are pets allowed on trains?
Trained service animals assisting the disabled are permitted without restriction. All pets must either be leashed or confined in a closed, ventilated container to be permitted on-board the train. Pets must also not annoy other passengers and not occupy seats.

Is there a place to store luggage on the train?
Only items that can be safely carried and stored by the passenger are permitted on-board the trains. Items that may cause safety hazards or inconvenience to other passengers are not permitted. There is no checked baggage on Shore Line East trains.

Can I bring a bicycle onto the train?
Passengers are permitted to bring bicycles on-board Shore Line East trains between New London and New Haven. Passengers are required to safely carry bicycles on and off the trains and safely store bicycles on-board. Bicycle groups of 5 or more passengers are required to provide one-week prior notification of their travel plans to CTDOT Rail Operations at (203) 789-6955.